Now Hiring - Manufacturing Account Manager - Workforce in Cary, NC

Position: Account Manager - Workforce

Location: 110 MacAlyson Ct Cary, NC - 27511

Duration: 12 Months

Description:

Workforce Account Manager:

• Be the primary point of contact and build long-term relationships with customers

• Help customers through email, phone, online presentations, screen-share and in person meetings

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

• Forecast and track key account metrics

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

• Communicating with clients to understand their needs and explain product value.

• Collaborating with internal departments to facilitate client need fulfillment.

• Maintaining updated knowledge of EWS portfolio.

Required skills to have for the success of this role:

• BS/BA in related discipline or advanced degree as applicable to role

• Successfully serves as point of authority and/or source of knowledge for area of expertise.

• Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.

• Strong leadership skills in motivating virtual teams for high performance.

• Excellent communication skills – verbal, written, ability to present.

• Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.

• Required Travel 25%

• 5+ years’ experience in the workforce/staffing industry

Job Types: Full-time, Contract

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cary, NC 27511: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Workforce management: 5 years (Required)

Work Location: In person